Frequently Asked Questions – Oh Boy! Print Shop
When will my order be ready?
Once artwork has been submitted and your order is placed, turnaround time is 7-10 business days. Rush processing is available on some orders for an added fee. Rush t-shirts can be finished in as little as 3-5 business days. Please ask about your specific project.
What does t-shirt printing cost?
There are many variables that influence the cost of printing t-shirts. For an exact quote please contact us. For a general idea visit our pricing page.
I just need one shirt, can you do it?
Unfortunately, screen-printing is a bulk process. We have an order minimum of 24 pieces per design. Please read if you would like to know why.
Do you print water-base and discharge ink?
Yes we love printing water-based and discharge inks. This process has its limitations, please contact us for more information.
How do I pay for my order?
After you approve the quote, your order must be paid in full before your shirts are printed. We accept cash, check, and all major credit cards. For your convenience, we can email you an invoice that you can use to submit a secure payment.
How do I send artwork?
Vector art is preferred. All non-vector art must be 300 DPI. Accepted file types are .PSD, .TIF, .EPS, .AI, .PDF, and JPG. Design should be sized to print. Orders cannot begin until we have usable artwork.
Can you print tags or inside care labels?
Yes. Standard print rates apply.
Can I provide my own garments?
We require a 100 piece minimum and we have to approach this on a case by case basis. We cannot guarantee client provided garments because of the many variables within the fabric/garment industry. Please contact us with more details about your order so that we can determine if we can accept your garments.
Order Policies
What is your refund, return, and cancellation policy?
Because custom printed apparel is made specifically for each order, completed orders are generally not returnable unless there is a production defect or an error made by Oh Boy! Print Shop. Please review our full Refund / Return / Cancellation Policy.
Do you offer shipping, delivery, or pickup?
Orders may be picked up at our Austin shop, and shipping or local delivery may be available when arranged in advance. Timelines depend on garment availability, payment, proof approval, order size, and the shop schedule. Please review our Shipping / Delivery / Pickup Policy.
How do you handle privacy and customer information?
We use customer information to respond to inquiries, prepare quotes, process orders, communicate about proofs and production, provide customer service, and maintain business records. Please review our Privacy Policy.
Where can I read the terms of service?
Our terms explain quotes, approvals, payment/deposit, artwork and proof approval, production timing, and the custom-order nature of our work. Please review our Terms of Service.
If you didn’t find your answer within these frequently asked questions, please contact us.